Why Robotic Process Automation is Good for Your Business
Have you heard of robotic process automation (RPA)? It is a new technological salvation for businesses and has been shown to significantly improve the efficiency and productivity of businesses. Through years of experience implementing RPA, and with valuable help from clients in various fields such as telecommunications, healthcare, insurance, and finance, we are able to bring you 10 virtues of RPA that make it an effective solution to many of the challenges. modern businesses face.
1. Resource savings
What are the two most precious resources? Time and money. RPA allows you to save both. Process automation allows you to save time on internal activities such as creating new employees, handing out internal documents between employees, as well as resolving IT-related issues. Automation also implies a certain level of simplification of information, which facilitates and speeds up the interaction with customers, the workflow of employees and the performance of devices. With this efficient economy of time comes efficient time management: now your company has more time for internal development, increasing the professional skills of workers and honing their expertise in core domains.
The monetary economy here is in replacing FTE with software, which can save your company up to 80 to 90 percent. Another point in favor of cost savings is the use of digital automation that completely eliminates the need for paperwork, which, again, can be time consuming.
2. Flexibility
One of the strengths of RPA is that you can use the same IT systems as your FTE, without unnecessary integration with all applications. This technology can also be adjusted according to the seasons, if necessary.
3. Boosting employee effectiveness
With RPA, employees can focus on more important tasks instead of spending their time, for example, duplicating information across multiple databases. This is, again, thanks to the time-saving feature provided by RPA. By spending their time on activities that are more valuable to the business, employees become more involved in their work. More importantly, now that your staff’s minds are free from laborious and time-consuming tasks, they have room for ideas. Those great ideas are the driving force of your business, and you don’t want to neglect them.
4. Reliability
RPA is a robot, so it doesn’t burn out, get tired or lose the will to work, leave the company or break its systems. In addition, it constantly records data, which makes it easy to follow up. Also, in cases of system shutdowns or other failures, RPA can recover data through its backup logs.
5.Customer satisfaction
Now that your employees aren’t overwhelmed with time-consuming tasks, they can actually pay more attention to customers. It is not very common for a customer to go to a company’s support service strictly during business hours; often he may get a call around midnight or on weekends. Nobody who needs help wants to be left out, so RPA allows you to spend more time with your customers, thus building more trusted and lasting relationships and, of course, expanding the customer base.
6. Clear governance structure
Since RPA requires the same access as its FTE, it will create the need for a clear definition of access rights for each application. In this way, the governance structure is better defined, so that everyone knows their own applications.
7. Fast application processing
With RPA, customer requests are processed in real time; therefore, the result can be seen in mere seconds. Another golden point for RPA is the automation of customer request processing. In a case where a client has to submit some documents for further approval, without automation, the whole process can take up to a month because the documents need to be reviewed and signed, or otherwise approved by different people who, in turn, they are usually busy. Therefore, the process is nothing more than a turtle rhythm. However, automating this procedure reduces document processing time to a couple of days, which will surely delight customers because no one likes to wait long and waste time.
8. Quick results
As soon as you have implemented RPA, your company will experience drastic changes in a couple of weeks and you will see considerable progress. On average, it takes about eight weeks to implement an RPA project.
9. High quality consistency
People who manually duplicate data across multiple systems tend to experience fatigue; they may forget things and allow a certain level of carelessness and mistakes. People are people, but sometimes this human factor can be catastrophic for business. This is where process automation comes to the rescue, not only because it excludes the possibility of errors, but also because it doesn’t distort data. RPA provides a consistent and accurate process using a pattern to complete similar tasks. Their logic is developed by their best SMBs, and together with the RPA team, they will strive for the highest quality processes and results.
10. Better SLA analysis
With the help of a graph, RPA allows you to monitor current SLA progress and performance-related issues to help you understand whether or not there is any improvement in your team’s work.
Despite all the advantages of RPA, the technology is in no way designed to replace human labor; it is only for the purpose of facilitating and accelerating the management processes and workflow.
We believe that the future lies in the unity of machine and human work because, as effective and fast as automation can be, it is useless without a human touch. With the help of this technology, people will be able to spend more time on tasks that really improve the quality of a company’s services and generate ideas, instead of wasting their energy and potential on technicalities.
