Benefits of Outsourced NOC and Help Desk Services
The functions of a NOC are varied. Apart from performing various IT functions, it also helps in managing IP addresses and other domain names, as well as overseeing all the systems that keep the business running smoothly and efficiently. In other words, it relieves your stress and provides seamless IT and networking. You can choose between the two options of keeping your team of professionals in-house or outsourcing them. Obviously, having your team means you’ll be working with a team you know and trust, but outsourcing your support to a managed service provider or MSP also has its benefits.
Reduce labor cost
Production cost and overhead is a very important factor in any business. It should be your main concern to keep it as low as possible, and you can do this by outsourcing your NOC function. Sometimes you may need a large number of people to successfully run your NOC role from your premises, which means a large number of salaries and other benefits awarded. Here you can have the same effective result, if not better, spending only a fraction of that expense. In addition, outsourced NOCs and help desks can provide you with tips and advice on myriad issues on different networks and implement ways to achieve faster resolution.
focus on growth
Another benefit you get from hiring a professional firm is that you get a lot of their experience and knowledge from the NOC through their efficiency and faster resolutions. It takes the headache out of hiring the right staff because they hire the right person for you. You can have plenty of free time to manage your day-to-day IT functions as the external MSP handles all your IT requirements diligently and proficiently. This extra time you have can be used by other important areas of your business for further growth. Additionally, the man-hour saved can also be channeled into other productive business initiatives.
Reduce risk
There are many risks associated with various technologies, competition between them, compliance issues, and government regulations, all of which need to be considered. With their high-level experience and skill in the field, they can take all these matters into their hands, resolve them, and make informed decisions with their in-depth knowledge. They are also experts at reducing and eliminating the risks of bugs and other threats to your network, as they are constantly in touch with the market and aware of the latest developments.
Security and Control
Your outsourced NOC support services partner gives you maximum security and control of your IT cost and functionality. Being an ISO 27001 Complaint, you are safe. The last and most important beneficial factor is that since they charge a fixed service charge every month, you can effectively budget the cost of your IT operation. Save your payroll costs here too by 1/3. So for effective operation and proper growth of your business, hire a professional MSP and stay relaxed and focused at the same time.
